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FAQ

Can my order be returned from a country different to the one where I received it?

While we try to do every effort to stretch as far as we can, sometimes it is not possible. Only returns within the same country of original deliver...

Is my package insured?

While we try to make sure that all items get delivered, errors may occur. All goods sent out by OSTRICHPILLOW® are insured against damages and loss...

Will I need to pay for Custom Duties when receiving my order?

All prices are stated inclusive of all applicable taxes for deliveries within the United States, Canada, Switzerland, Norway and the European Unio...

What payment methods do you accept?

We accept Credit and Debit payments from almost everywhere in the world through Stripe. Also supporting Apple Pay, Android Pay, Giropay, Alipay, Bi...

Is it safe to place an order in OSTRICHPILLOW®?

Yes. Actually it is so safe that all information provided by you is strictly confidential and is treated in accordance with consumer and data prote...

Do I need to create an account to place my order?

You surely do not need to create an account in OSTRICHPILLOW® to enjoy the pleasures of a complete experience. You are welcome to just place your o...

How much is the shipping cost to my country? How soon will I receive my order?

You may find a complete list of the countries where we deliver, including types of service and estimated times of arrival, here. If your area does ...

I placed my order and I would like to change my shipping address.

We want to offer you the best service possible, but some things escape from our hands. Once your order shows up as ‘Processed’, unfortunately no c...

I received damaged goods. What do I do?

In the unlikely event the OSTRICHPILLOW® you received is found to be defective or damaged, we do apologize! Of course, you may request a replaceme...

Does my OSTRICHPILLOW® come with a warranty?

Studio Banana LLC, trading as OSTRICHPILLOW®, warrants its products to be free from defects in workmanship and materials at the point of sale. Subj...

I placed my order and I would like to cancel it.

Unfortunately OSTRICHPILLOW ® cannot accept cancelations once orders have been processed, because the order is already on its way. We encourage you...

How do I return my order?

If you are not completely satisfied with your purchase in any way, no problem! You may return your order for *free within 14 days of receipt.  You...

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